Privacy Policy

1. Who We Are

PortFlow Logistics LLC (“PortFlow,” “we,” “us,” or “our”) is a managed services company based in Baltimore, Maryland. We provide port operations management services for freight forwarders, importers, and drayage providers operating through the Port of Baltimore. This Privacy Policy explains how we collect, use, and protect information you share with us through our website at www.portflowlogistics.com and in the course of our services.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly: When you fill out our contact form, book a call, or communicate with us via email, we collect your name, company name, email address, and any other information you choose to share.
• Operational data: In the course of providing services, we collect container numbers, shipment details, terminal status data, and documentation provided by you or retrieved from Port of Baltimore terminal systems on your behalf.
• Website usage data: We may collect standard web analytics data (page views, session duration, referral source) through analytics tools. This data is aggregated and does not identify you individually.

3. How We Use Your Information

• To respond to your inquiries and schedule consultations
• To provide and improve our port operations management services
• To send operational alerts, reports, and service-related communications
• To improve our website and services through analytics
• To comply with applicable laws and regulations

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share information with third-party service providers (such as email service providers, scheduling tools, and analytics platforms) solely to operate our business and provide our services. These providers are contractually required to protect your information and use it only for the purposes we specify.

We may disclose information if required by law, legal process, or to protect the rights, property, or safety of PortFlow Logistics, our clients, or others.

5. Data Security

We use reasonable administrative, technical, and physical measures to protect information against unauthorized access, disclosure, alteration, or destruction. No internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You may request access to, correction of, or deletion of personal information we hold about you by contacting us at info@portflowlogistics.com. We will respond within a reasonable time.

7. Cookies

Our website may use cookies to improve your experience. You can configure your browser to refuse cookies, though some site features may not function as intended.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

9. Contact Us

Questions about this Privacy Policy? Contact us at info@portflowlogistics.com.